Support

Get Help

Have a question, found a bug, or want to share feedback? We’d love to hear from you.

We typically respond within 24–48 hours on weekdays.

Q: My progress isn’t syncing between devices?

Make sure iCloud is enabled for TinyTrace in Settings → Apple ID → iCloud. Both devices need to be signed into the same iCloud account.

Q: My Apple Pencil isn’t working properly?

Ensure your Apple Pencil is charged and paired. TinyTrace works best with Apple Pencil but finger tracing is fully supported too.

Q: How do I reset my child’s progress?

Go to Parent Dashboard → Settings → Reset Data. This will clear all progress and start fresh. This action cannot be undone.

Q: The app keeps crashing?

Try force-closing the app and reopening. If issues persist, reinstall TinyTrace from the App Store. Your iCloud progress will restore automatically.

Q: How do I access the Parent Dashboard?

The Parent Dashboard is protected by a simple parent gate. Follow the on-screen instructions to access settings and progress data.

Q: Is TinyTrace compatible with Guided Access?

Yes! TinyTrace works perfectly with iOS Guided Access. Enable it in Settings → Accessibility → Guided Access to lock your child into the app.

For privacy-related questions, please review our Privacy Notice.